Haulmark is dedicated to keeping you safe mile after mile. When you’re on the road, your trailer is covered by a company that cares about your safety. That’s why Haulmark includes a complimentary 2-Year Customer Care Program membership with the purchase of every new Haulmark trailer.
It offers 24 Hour Emergency Tire Change Service, Vehicle Theft Recovery Incentive, Lost/Stolen Key Service, Trip Routing and your very own On-Line Concierge Service! It’s complimentary peace of mind and Haulmark is the only full-line cargo trailer brand that offers anything like it.
Your Haulmark trailer purchase featuring radial tires as standard equipment entitles you to a FREE 2-Year Customer Care membership.
When you buy a Haulmark trailer, you’re automatically enrolled in Haulmark Customer Care! There are no forms to fill out, and your membership lasts for two years from the date of purchase. Haulmark Customer Care offers all the following services:
Emergency Tire Change Service
Service consists of emergency road service dispatched to change a customer’s tire with the customer’s inflated spare 24-hours a day, 365 days a year, anywhere in the U.S. or Canada, for two years from the date of purchase. Only the vehicle for which the tire(s) were purchased is covered under this program. Service is performed on a “sign and drive” basis, whereby the customer is not charged for the approved service up to a maximum benefit amount of $60.00 USD per event. Service charges over the maximum benefit amount or for services outside the scope of this agreement are the sole responsibility of the customer and and are payable to the service provider at the time of service. Theft, vandalism and accident related incidents are not covered. Service may not be available in areas where state/provincial providers are exclusively utilized.
Vehicle Theft Reward
A $5,000 reward will be paid for information leading to the arrest and conviction of anyone who steals an eligible customer’s vehicle. Neither eligible customer, their family or law enforcement officials are eligible for the $5,000 reward. Reward does not cover any loss due to vandalism or stolen contents. The reward will be paid to the witness providing the following conditions are met. Conditions for qualification may be withdrawn or changed at any time by ARS. If more than one person qualifies to receive the reward, it will be divided and apportioned equally. The total reward will not exceed $5,000.
Lost-Stolen Key Service
Reimbursements for up to $100 toward replacement of their lost/stolen vehicle keys. To receive reimbursement, eligible customers must mail the following items along with their membership information to: ARS, Claims Department, P.O. Box 55698, Sherman Oaks, CA 91413. Allow 30 days for processing.
- Name and address
- The original receipt for the payment of key replacement service
- A copy of the automobile registration
Trip Routing Service allows eligible customers to request a mapped guide for a planned trip. Eligible customers will receive Trip Routing in their choice of the most energy-efficient, time-saving or most scenic way to go. Before traveling, eligible customers must contact ARS via the toll-free telephone number provided to them. Eligible customers should place their request at least two weeks in advance to allow time for processing and delivery.
On-Line Concierge: Travel Planning, Booking and Discounts
Eligible members receive access to benefits of travel and concierge services that include savings up to 30% on airline tickets, hotel stays, car rentals, cruises, vacation packages, trip routing, passport/visa assistance and more.
Any additional services requested will be available at the customer's sole responsibility and cost.
Service may not be available in areas where state providers are exclusively utilized.